Refund Policy

At Zhejiang THEO Industrial Co., Ltd. we strive to provide high-quality products and excellent customer service. We understand that sometimes a product may not meet your expectations. In such an event, we offer a refund policy that allows you to return the product within a certain period of time from the date of purchase.

Please note that Customized, project-based, or bulk export orders are reviewed according to the confirmed order terms, product condition, and inspection results. We strive to provide high-quality products, but the success of any product depends on various factors that are outside of our control. Therefore, refund or replacement requests are reviewed based on the confirmed order terms and documented product condition.

Our refund policy is as follows:

If you are not satisfied with the product, you may be eligible for a return.

To initiate a return, please contact us at [email protected].

The product must be in its original packaging and in new condition to be eligible for a return.

Shipping and handling fees are non-refundable.

Once we receive the product, we will evaluate it and determine whether a return is appropriate.

Please note that we reserve the right to refuse a return if the product does not meet our return policy criteria.

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at [email protected]